Colonial Life’s claims process is simple and easy.

Claim forms can be downloaded by clicking here.

Complete in full the sections of the claim form that apply to your spacific claim.
1- Be sure the information includes a diagnosis from your doctor along with medical bills.
2- For Disability Claim, the doctor needs to verify the dates of disbility and furnish dates of treatment. The employer needs to confirm dates you missed from work.
3- Be sure to sign all authorizations as needed.
4- To ensure prompt processing, sign and return the certification on page 3, then sign, date, and return the claims authorization on page 7.
5- Fax the form to 1-800-880-9325 - Please include your name and Social Security number on each page of your fax. If you fax the claim, you do not need to mail the origingal documents to us; keep them for your records.
6- OR: Mail the completed forms to: P.O. Box 100195, Columbia, SC 29202-3195.

To file your wellness claim, it is not necessary to complete a claim form. Just call our-toll free Customer Support Service number at 1-800-325-4368.

If you need any additional help; one of our staff will gladly assit you – just call our office at 954-366-6585.